Nova Hoops • Indian Agate

Please feel welcome to contact us for any return questions at hello@sabihastudio.com.

Unfortunately we are unable to return earrings due to change of mind because of strict hygiene regulations. If your item/s are faulty or damaged we are happy to provide a replacement or refund.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at hello@sabihastudio.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at hello@sabihastudio.com.

Remember to remove earrings before bathing/showering, exercising, sleeping or swimming. To clean, use a soft cloth or wet wipe then dry thoroughly.